Shipping Policy

Processing time:
We do our best to process and ship all orders as soon as possible.

Most orders are processed within 24-72 hours.

Delivery time:
The estimated shipping time is 5-21 Business days to most countries in the world.


Track your order:
All orders include tracking information that is usually emailed within 48 hours of the order being shipped.
You can also track your order using your tracking number here.

Customs:
(In most cases, packages sent to the US and Canada do not require additional fees.)

Most of the shipping costs (or free shipping offers) listed are exclusive of duty, customs, and taxes.

We cannot be held responsible for this and the recipient is responsible for all customs, clearance, and other fees required for international shipping.

Lost/Stolen Package:
Our customers' satisfaction is our top priority so we cover any unusual delay or even loss in transit and offer free reshipment or a refund.
If the order does not reach its destination and is delayed at a local post office, customers are responsible for contacting the carrier before accepting a reshipment/refund.
If you have entered the wrong shipping information, you are not eligible for reshipment or a refund.

My order did not arrive:
If you have not received your order within 35 business days, your order is eligible for a free refund or reshipment. Please get in touch with one of our friendly customer service representatives at: info@resthouse.online.

or on our WhatsApp: +1 (209)-203-1537

RestHouse.