FAQS

Discover answers to common questions about our lighting fixtures and home accessories. At Resthouse, we're here to make your shopping experience easy and enjoyable. Whether you're searching for the perfect lamp or that stunning chandelier, we've got you covered. If you can't find the information you need here, our dedicated customer support team is ready to assist you. Thank you for choosing Resthouse. Your dream home awaits.
  • We understand that getting your order to you as quickly as possible is important, and we do our best to get your order processed and shipped out in a timely manner.

  • Typically, we require a processing time of 1-3 business days to prepare your order for shipment. Once your order has been processed, it will be shipped out via our standard shipping method (UPS, FedEx, USPS), which typically takes between 5-20 days for delivery, depending on your location.

  • While this manual crafting process may add a little extra time to the production and processing of your order, we believe it's worth it to ensure that you receive a one-of-a-kind piece that you'll love.
  • Upon receiving your request, our team will commence assembling your light. The team ensures that each component is functioning appropriately and that the light is constructed correctly. 
  • We collaborate with prominent shipping companies such as UPS, FedEx, and USPS to deliver your handcrafted light as soon as possible. Usually, it takes around 1-3 business days to process your order. 
  • After the processing period, we will provide you with tracking details so that you can track your light's journey to your doorstep. It is worth noting that each light is handmade and manually crafted to ensure its uniqueness and quality
  • Once we hand your order over to UPS, FedEx or USPS, we will promptly send you a confirmation email containing a 'Track Order' button.
  • This button will directly take you to the tracking page website, where you can stay updated on the live tracking updates of your shipment!
  • In addition, of course, you can click on 'Track Your Order' on our website, enter the tracking number and see where your order is.
  • To help determine if your connection is secure, look at the status bar of your browser window. If you see an unbroken key or a closed lock (depending on your browser), Secure Sockets Layer (SSL) should be active, which helps to protect the transmission of information through the website. 
  • You should also verify that the URL for the page you are on includes "https" at the beginning. Most browsers offer additional security alerts as well.
  • We always strive to make sure our customers love our products, but if you need to return an order, we're happy to help. 
  • Just contact us through our email and one of the employees together with you will be able to understand the reason for the return or if the product is damaged/defective.
  • Yes! We are delighted to inform you that you can purchase multiple products from our store in a single order. Our online store is designed to make shopping easier and more convenient for you, and we offer a vast range of high-quality products to suit all your needs.

  • To buy multiple products, simply browse our store and select the products you wish to purchase, then click the "add to cart" button for each item. The products will be added to your cart, and you can access your cart at any time to review your items and proceed to checkout when you are ready.
  • In addition to the convenience of purchasing multiple products in one order, we also offer special discounts for bulk orders.
  • We understand that installation can be a challenging process, especially if you are not familiar with the product. That is why we have made it a priority to provide our customers with comprehensive installation instructions for most of our products.

  • Our installation instructions are designed to be easy to follow, with step-by-step guidance that will help you install your product quickly and efficiently.

  • In the event that you require additional assistance, our customer service team is always available to help.
  • In the event that your order arrives in a damaged condition, please get in touch with us immediately. We request you to provide us with images or a video clearly showing the product and the damage caused, so that we can take necessary actions to resolve the issue as soon as possible.
  • Rest assured, we'll do our best to assist you and resolve the problem.
  • We understand that having a variety of payment options is important to our customers. That is why we accept all major credit cards, including VISA, Mastercard, and AMEX.
  • In addition to credit card payments, we also offer the option to pay via PayPal.